Support

Microsoft has setup a dedicated support department for BPOS outside their standard Professional Support Services. One reason can be that the type of support requests will differ from service-requests for Microsoft products the customer runs on his own infrastructure: when a company opens a support question because they have problems with mail-sending using Outlook and their own Microsoft Exchange server the technincal side of such a support request is totally different than when the customer uses BPOS. Also the expectations of the customer will be different: they have outsourced the services to Microsoft to avoid problems, thus when it doesn't work they expect that Microsoft solves their problem quickly. For that reason a dedicated BPOS support desk is in place in the USA and being setup for the EMEA area. Microsoft's main support-providing partner is busy finding support engineers for this desk