Microsoft Online Services

Microsoft Online Services is Microsoft's hosted software offering and a component of their Software plus services strategy.[1] Microsoft Online Services are hosted by Microsoft and sold "with" Microsoft partners.[2]

The suite includes Exchange Online, SharePoint Online, Office Communications Online, Microsoft Forefront, and Microsoft Office Live Meeting.[3]

For businesses, the Software-plus-Services approach provides significantly greater levels of flexibility and choice. This enables organizations to access the powerful capabilities of enterprise software through on-premises servers, as online services, or a combination of both, depending on specific business requirements. Services also provide the option to add complementary capabilities that enhance on-premises server software and simplify system management and maintenance

Product Suite: Business Productivity Online Standard Suite (BPOS)

    * Exchange Online
    * SharePoint Online
    * Office Communications Online
    * Microsoft Office Live Meeting

The Business Productivity Online Standard Suite represents the first of a growing portfolio of Microsoft Online Services. Microsoft Online Services are a component of the broader Microsoft Software-plus-Services strategy that includes both Live and Online services.

Individual Products

    * Dynamics CRM Online - the online version of Microsoft Dynamics
    * Exchange Hosted Services - hosted version of Microsoft Exchange Server
    * Microsoft Office Live Meeting
    * System Center Online Desktop Manager

Note: there are two different Exchange-related Online Services: "Exchange Online" and also "Exchange Hosted Services."

Support

Microsoft has setup a dedicated support department for BPOS outside their standard Professional Support Services. One reason can be that the type of support requests will differ from service-requests for Microsoft products the customer runs on his own infrastructure: when a company opens a support question because they have problems with mail-sending using Outlook and their own Microsoft Exchange server the technincal side of such a support request is totally different than when the customer uses BPOS. Also the expectations of the customer will be different: they have outsourced the services to Microsoft to avoid problems, thus when it doesn't work they expect that Microsoft solves their problem quickly. For that reason a dedicated BPOS support desk is in place in the USA and being setup for the EMEA area. Microsoft's main support-providing partner is busy finding support engineers for this desk

Cloud Computing and BPOS

On March 4, 2010, Steve Ballmer gave a speech focused on Microsoft's Cloud Computing commitment at the University of Washington.[7] Here is an excerpt from the Seattle Times,"The cloud fuels Microsoft and vice versa. 'About 75 percent of our folks are doing entirely cloud based or entirely cloud inspired,' Ballmer said. 'A year from now that will be 90 percent.' This full embrace of the term cloud computing is new for Microsoft. Up until now Microsoft was still pushing the term 'software as a service' to describe cloud software

Education Live@edu

On May 25, 2010, The University of Arizona announced it would use Microsoft Online Services to provide 18,000 faculty and staff members with the online collaboration tool BPOS.[9] Selecting BPOS is similar to the announcement by three universities in the UK who recently chose Microsoft’s cloud platform. Chris Randle, IT director at UCL summed it up “Microsoft could tell the university exactly where its data would be held and said that it would keep the content of all emails private.” These statements offer a stark contrast from the discussions being had at the: University of California-Davis , UMass and Yale University, regarding deep privacy and security concerns related to the use of other solutions, namely Google Apps